F.A.Q.
You can always request support or assistance by emailing us directly at support@zipvolt.io.
Before contacting us, you might find the answer to your question in the Frequently Asked Questions (FAQ) section below.
How does ZipVolt Service work?
How do we charge your vehicle?
Who will come to charge your vehicle?
How do you recharge my car directly on the street?
Do I have to be present while charging?
How do you find my car?
What is the coverage area?
When are you open?
When can I charge?
How much does charging cost?
Check in the appropriate section of the App.
We offer a pay per use option (with a premium for extra fast delivery). Soon we’ll offer a monthly subscription where you can really forget about recharging!
How to book if I can't find availability?
How can I change my phone number, email and address?
Are there any risks for my car?
How do you protect my privacy and the security of the Service?
Our general approach is to always apply the most reliable and secure standards in the industry.
We are GDPR compliant and pays great attention to the data protection of Users and their safety.
To protect the connection with the car, we currently have active partnerships with leading companies in the sector related to vehicle connectivity and with car manufacturers. In fact, when possible, the vehicle connection is managed through native integration with the car manufacturer. The connection to and from the cars is ensured by a secured by design approach allowed by:
- Data encryption: all requests and received data are encrypted
- Dedicated infrastructure, hosted on a private cloud infrastructure. This ensures maximum performance, resilience and maintenance of the best network security measures and above all the isolation of components and services to prevent unauthorized access to the platform.
- Data ownership: Vehicle owners have full control over their data. All authorizations are made explicit and expressly authorized. No vehicle data will be accessed or shared with third parties without the explicit consent of the vehicle owner.
- Authorization and consent: we use a user consent flow based on OAuth2.0, the most secure standard, which allows vehicle owners to review and accept detailed permissions. Furthermore, vehicle owners have the possibility to revoke their consent at any time and also, if necessary, request the deletion of their profile and anonymization of data.